Terms of service
The owner of the online store Innermore.eu (hereinafter referred to as the online store) is Innermore OÜ (registry code 16744518), located at Aasa-Aare, Niidu küla, 87307 Tori vald, Pärnu maakond, Estonia.
The validity of the contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A shipping fee is added to the cost.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS (MakeCommerce):
- Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Citadele
- Latvian bank payments: Swedbank, SEB, Citadele and Luminor
- Lithuanian bank payments: Swedbank, SEB and Luminor, Šiaulių Bankas
- Finnish bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, OP, POP Pankki, S-Pankki, Säästopankki
- Card payments: Visa / MasterCard
NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.
The personal data necessary for the execution of payments is transferred to the authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Shipping
When ordering outside the EU (European Union) all prices exclude VAT/TAX and duties and local customs fees may apply. Don't hesitate to get in touch with your local customs office for further information. For more information read the page Shipping which is located at the bottom of the page.
Refunds
Innermore offers a 14-day refund policy for all products purchased on our website. For a refund, the customer should contact Innermore via email (info@innermore.eu). The email should contain the order number, the name/names of the products and the reason for returning. If 14 days have passed since you received your package we can not offer a refund or exchange. Full Refund policy and instructions can be found at the bottom of the page.
Direct marketing and processing of personal data
Privacy policy discloses the privacy practices for innermore.eu. This privacy policy applies solely to information collected by this website. The full Privacy Policy can be found at the bottom of the page.
Right to file a complaint
The online shop is liable for the non-compliance of the goods sold to the buyer with the terms and conditions of the contract or for the defects which existed at the time of delivery of the item and which become evident within up to two years of the delivery of the goods to the buyer.
Within the first year after the item was delivered to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the online shop to disprove this. In the event of a defect, the buyer has the right to contact the online shop no later than within two months by sending an e-mail to info@innermore.eu or by calling +372 58594362.
The online shop is not liable for defects that have occurred due to the consumer’s action or inaction(incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by normal use of the item.
If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online shop will refund all fees incurred under the sales contract to the buyer.
The online shop responds to the consumer’s complaint within 15 days in writing or in a format that can be reproduced in writing.
Resolution of disputes
If a buyer has complaints regarding the online shop, they should send them via e-mail to info@innermore.eu or call +37258594362.
If the buyer and the online store fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee.
The Consumer Disputes Committee is authorised to resolve disputes arising from the contract entered into between the buyer and the online shop. The buyer’s complaints are reviewed by the Committee free of charge. The buyer may turn to the Online Dispute Resolution platform of the EU.